FAQ

How can I automatically add the assistant's email address for one of my guests?
Under the “Configuration” - “Edit emails” tab you can click on this icon  and the below window will open:  You can then select the assistant email ...
How do I add my participants' registration information in an email?
By adding the field below in your automatic confirmation email, the guest will have a summary of all the fields of his/her  form filled. By adding the...
How do I set up the registration confirmation email for the guests that are on the waiting list for some activities?
If the confirmation email is sent to your guests with the summary of the registration form, guests on the waiting list will receive their confirmation as co...
Is it possible to schedule emails to be sent at a certain time?
To schedule an email go under the “Configuration” - “Email scheduling” tab  Click on Then define what email you to schedule and when: You ca...
How to attach a calendar file in my email ?
Under the  “Configuration” / “Edit emails” tab.  Click on the "more" button on the right of your screen and tick the phrase "Attach an add-t...
What does the sentence "If you no longer wish to receive email from us, click here" mean?
It is a mandatory mention added in the framework of the GDPR rules and the CNIL’s French Data protection act. This sentence allows people to stop receiv...
How do I rename my message in the back office?
To rename the message on your back office click on the "more" button on the right of your screen and select "Rename the message".  Y...
How do I change the sender's e-mail address?
To change the sender’s email address of your event, please contact Evenium support (+33 1 47 70 90 35 / [email protected]).  To change this email addr...
How do I send an email to my guests?
In order to send a mass email to all your guests please go under the "Guests” tab on your back office. Then select all your guests using the “Sel” ...