FAQ

How to add a new user?
When you connect yourself onto the platform, you arrive on a page with all your events. To add a new user, click on the tab “Users” :  On this page, you ...
How to delete a user?
Click on the user’s name, a form will pop up and on this one you will be able to modify that user’s status. To delete a user from the users’ list, change th...
How to stop the limit of the registrations to a fixed number of guests? How to settle a global quota?
Go under the “Configuration”/ “General information” tab Once you reach this page, you have the possibility to define a global quota on your event, then, th...
What is a credit?
A credit is a confirmed guest on an event. If a confirmed guest cancels his registration, the credit will still be charged. 
How much credit do I have left?
To see the number of credits that you have left, go under the “My account”/”My credits” tab. If nothing appears, it means that you don’t have the acce...
How much credits did I use for each of my events?
To see the number of credits used on each of your events, go under the “My account”/”My credits” tab. It is possible to filter dependending on the dates...
My credits’ balance is negative, what do I have to do?
We invite you to purchase new credits by contacting Evenium support (+33 1 47 70 90 35 / [email protected]) or by ordering credits online.
How to add a participant ?
Under the  'Participants' tab, click on the 'Add' button. Fill in the first and last name of your guest and then click on “Submit”. ...
How do I add guests in mass?
In order to add guests in mass, you can create an excel file and import with at least the below information: Last Name First Name Email address
I can't import my guests’ list, what can I do?
Check that all the fields on the excel file you are trying to import are also on the registration form (to do an import you need at least on you file: las...