FAQ

What do the fields I fill in correspond to when I create an event?
These fields can be modified whenever. What? : The event’s name appears on the event’s website as well as on the emails.  → Title: name your event...
How to duplicate one of my former events?
Click on “Create a new event”:  Then, click on “Duplicate an existing event” :  A page with all your former events will appear. You will then nee...
How to delete my event?
For the record: Evenium is not the owner of the database you implement (we are the host only). It must be the organizer of the event who can delete it.  ...
How to change the name or the dates of my event?
Go under the “Configuration” / “General Infos” tab Once you reach this page, you have the possibility to change the name and the dates of your event.  ...
How to stop the limit of the registrations to a fixed number of guests? How to settle a global quota?
Go under the “Configuration”/ “General information” tab Once you reach this page, you have the possibility to define a global quota on your event, then, th...
What is a credit?
A credit is a confirmed guest on an event. If a confirmed guest cancels his registration, the credit will still be charged. 
How to buy credits or options?
To buy credits, you can contact the Evenium team support (+33 1 47 70 90 35 / support@evenium.com) . You just need to indicate the number of credits you ne...
How much credit do I have left?
To see the number of credits that you have left, go under the “My account”/”My credits” tab. If nothing appears, it means that you don’t have the acce...
How much credits did I use for each of my events?
To see the number of credits used on each of your events, go under the “My account”/”My credits” tab. It is possible to filter dependending on the dates...
My credits’ balance is negative, what do I have to do?
We invite you to purchase new credits by contacting Evenium support (+33 1 47 70 90 35 / support@evenium.com) or by ordering credits online.